db54's Privacy Policy

Introduction & Scope of Application

db54 ("we", "our", "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy ("policy") describes what information we collect, why we collect it, how we use it, and what steps we take to protect your information.

This policy applies to db54's website, mobile version, and all related digital services. By using our platform you agree to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

db54 is for individuals aged 21 and above only. It is not our intention to collect information from any minor. If we become aware that information from a child or minor has reached us, it will be deleted immediately.

What Information We Collect

db54 collects only the information that is necessary. We may collect the following types of information:

2.1 Information Provided Directly

When you create an account or use our services, the following information may be collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Account login details (username and password — stored in encrypted form)
• Payment information (bKash, Nagad, Rocket number or bank account details)
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Site usage patterns and navigation logs
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify information on a limited basis from trusted third-party services. In such cases, only the necessary information is exchanged.

Purpose of Information Use

db54 uses the information collected for the following legitimate purposes:

• Account management: To create and secure your account and to verify your identity.
• Service delivery: To process gameplay, deposits and withdrawals, and to provide bonuses.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To resolve your questions and complaints and to provide 24/7 assistance.
• Platform improvement: To analyze user experience and improve service quality.
• Communication: To send important updates, security alerts, and account-related notifications.
• Responsible gaming: To identify problematic gaming patterns and to assist users when needed.

Information Sharing & Disclosure Policy

db54 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and security verification. These partners operate under confidentiality agreements.

4.2 Legal Requirements

If we are legally obligated to disclose information under a court order, government authority directive, or applicable law, we will comply. In such cases we provide only the specific information requested.

4.3 Business Changes

In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new entity. Users will be notified in advance and the protections of this policy will remain in place.

Technical Measures for Data Protection

db54 applies industry-standard security technology to protect user information:

• SSL/TLS encryption: All data transmissions are protected by industry-standard encryption.
• Password hashing: User passwords are never stored in plain form — they are hashed using advanced cryptographic methods.
• Firewall & intrusion detection: Security measures are active at the server and network level.
• Secure payment environment: Financial transaction data is processed with the highest level of security.
• Regular security reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Access controls: Only authorized personnel can access the information they need.

However, complete security cannot be guaranteed for data transmitted over the internet. We make every effort, but users must also take responsibility for keeping their login credentials secure.

Cookies & Tracking Technologies

db54 uses cookies to improve website functionality and to personalize the user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and session security — without these the platform will not function properly.
• Functional cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Collect anonymous statistics to understand site usage patterns.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

Data Retention Period

db54 retains user information only for as long as necessary. Retention periods for specific types of information are as follows:

• Active account information: Retained for as long as the account remains active.
• Closed account information: Retained for the period required by legal obligations and dispute resolution.
• Financial transaction records: Retained for the period specified under applicable financial regulations.
• Security logs: Retained for the period necessary for system protection.

After the specified period, information is securely deleted or anonymized.

User Rights

As a db54 user, you have the following rights:

• Right to access: The right to know what information we collect and use about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that information processing be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured and commonly used format.
• Right to object: The right to object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within 30 business days. However, in some cases legal obligations may mean that not all requests can be fulfilled.

International Data Transfer

db54's servers may be located in various geographical locations. Your information may be processed or stored outside Bangladesh. For such transfers, we ensure that your information is handled in accordance with the protection standards described in this policy.

Data protection standards are ensured through agreements with third-party service providers.

Policy Changes & Updates

db54 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• An alert will be displayed after you log in to the platform.
• The "last revised" date on this page will be updated.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. If you do not agree with the changes, you may request that your account be closed.

Responsible Gaming & Data Protection

db54 is committed to responsible gaming. Toward this goal, we may analyze user gaming behavior to identify problematic patterns and provide assistance when needed.

This analysis is carried out solely in the interest of user protection and the information collected is not used for any commercial purpose. To learn more about responsible gaming, visit our responsible gaming page.